Satisfaction Delivered through Call
First Call Solutions have Expertise in Providing Customer Services and Developing Business Intelligence to Bring Change and Deliver Outstanding Results
Real Peoples, real Satisfaction
About First Call Solutions
First Call Solutions provides strategic support, placement of personnel with the expertise to deliver call center services such as inbound, outbound, customer service, concierge services, reservation and customer support services. We have highly competent people from our offices in Pakistan and the USA along with the latest technology to provide the best call center services (BPO) in the entire call center industry.


Our Vision
First Call Solutions will be your partner of choice in providing the best value to enable our customer’s long-term sustainable growth.
Our Mission
We leverage technology and implement best practices to provide a range of high quality and cost-efficient Information Technology Solutions from global locations enabling customers to achieve their business goals.
Quality & Efficience
Our main Services
Frequently Asked Questions
Every Question as an Answer
From smarter software to specialized agent training, our multi-channel expertise encourages.
There are some subtle differences between BPO & Call centers.
Business process outsourcing (BPO) refers to outsourcing non-core competencies to a third-party vendor.
On the other hand, a Contact Center is a part of a BPO company. It usually involves resolving client queries.
Customer support involves a team of customer care representatives. They educate and resolve queries of consumers about products or services used. Some of the sure ways to improve customer care include:
- Hire people with the right attitude, and train them for essential CSR skills
- Automate your BPO processes using help desk tools to get more done in less time
- Emphasize adding more empathy to your daily interactions with your clients
- Use chat & email templates for responding to common situations to save time
- Personalize customer interactions to understand their needs & pain points better
- Update your website — include relevant web forms
- Offer instant responses over live chat & email to make your clients feel appreciated
- Create a self-service knowledge base to educate customers on common issues
- Avoid making promises you cannot keep — try to under-promise & over-deliver
- Avoid playing the blame game — resolve customer queries in a practical way
- Focus on customer feedback — record & valuable suggestions
- Nurture client-focused team culture to achieve common objectives
Outsourcing refers to the process of hiring a third-party service provider. One of its most obvious advantages is the labor and technology cost savings.
Other benefits include:
- Access to skilled resources
- Improved process efficiency & service delivery
- Allowing you to focus on your core competencies
- Greater global outreach
- Gaining competitive advantage
- Increased adaptability
- Accelerated time to market
- And more
Looking for Call Center Services
Quality & Efficience
From smarter software to specialized agent training, our multi-channel expertise encourages.
Inbound Call Center Services
Outbound Call Center Services
Order Management Services
Sales and customer Aquisition
Email support
Technical Helpdesk Services
Live Chat Support
Always Good
Why Choose Us

Professionalism
Committed to offering dynamic Business Process Outsourcing Services.

24/7 Support
Enhancing the end-user experiences with efficient, non-stop client support services.

Customer Satisfaction
Maintaining 100% client satisfaction via dedicated BPO call center services.